Q&AFrequently Asked Questions

Bookings

How far in advance can you make a booking?: You can book up to 6 months in advance.
When do cancellation fees occur?: When canceling a completed booking, fees will occur based on the following policy.
For information, please check your reservation.

14 Days Before 20% of Accommodation Fee
7 Days Before 50% of Accommodation Fee
2 Days Before 100% of Accommodation Fee
The Day of 100% of Accommodation Fee
Cancellation Without Notice 100% of Accommodation Fee
If my flight is cancelled because of a hurricane or for a similar reason, what will happen with my accommodation fee?: Your cancellation will be free.

What is the check in and check out times?: Check in is from 15:00 and check out is until 11:00.
I may need to delay my check in time.: We can accommodate this, so please contact us with your arrival time.
Is home delivery an option?: Yes, that’s an option. Please speak with the concierge.
Is the parking garage free?: Yes, you can use it for free.
Are there nearby convenience stores or grocery stores?: It’s not walkable, but you can drive there in 10 minutes.
Can I access internet here?: We provide free Wi-Fi.
Does the room have any lounging clothing?: Yes, it does. We have provided pajamas and a bathrobe.
We don’t provide child sized clothing, so please bring your own.

I’d like to get dinner, what should I do?: You need an advanced booking for dinner.
Please contact the restaurant by phone or email if you would like to make a booking.
Can they accommodate for food allergies?: Yes, they can. Please talk to the concierge about this.
Can I buy alcohol.: Yes. We can provide you with it. We are stocked with beer and wine. Please look at the Room Guide for more information on what’s sold.
Is there ice?: Yes, it’s already in the refrigerator.

Please tell me haw to pay the accommodation fee.: The following credit cards are possible in advance settlement.
Please tell me how to pay the accommodation fee at the site.: In local settlement , settlement with the following credit card and electronic money is possible.
Credit card

Electronic money
Can I use a foreign currency or traveler’s cheque?: We do apologize; however, we cannot accept those at this facility.